UNTIL 11 August, 2026
Job Details
Client: NATO
Location: Bydgoszcz, Poland
Position Type: B2B Freelancer
On-Prem/Remote: On-Premises
Security Clearance: Mandatory
Minimum profile required
Skill, Knowledge & Experience:
· Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment
· Experience with the device setup, reimaging and software installation
· Practical experience in the VDI-based environment
· Hands-on experience in user support and troubleshooting (hardware, OS, connectivity)
· Experience working in a ticketing or service management system (logging and tracking tasks, e.g. ITSM)
· Familiarity with working in structured environments (following procedures, processes, checklists, and instructions)
· Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), Basic networking (IP addressing, connectivity checks, Wi-Fi/LAN issues), Standard office software and common enterprise tools
· Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices)
· Ability to follow and develop documented procedures and technical instructions
· Ability to prioritize and handle multiple tasks in a fast-paced environment (e.g., during exercises)
· Good communication skills for interacting with users and team members
· Ability to accurately record work performed (ticket updates, logs, checklists)
· Willingness and ability to work on-site and during extended hours when required (e.g., exercises)
How to Apply
Please contact us with your resume and a brief introduction before 11 August, 2026