UNTIL 27 October, 2025
Job Details
Client: NATO
Work Type: Remote
Long Term: 2025 - 2029
Location: USA/Remote
Position Type: B2B Freelancer
On-Prem/Remote: Remote
Security Clearance: Not required
Minimum profile required
Essential Qualifications/Experience:
· Two years of vocational training in IT, computer-related sciences, or related disciplines
· A minimum of 3 years (within the last 6) providing helpdesk or end-user support, including account creation, troubleshooting, and user onboarding
· Experience with helpdesk tracking/ticketing software (e.g., Jira, GitLab, ServiceNow, Remedy)
· Familiarity with Agile/DevSecOps practices and collaboration tools (e.g., Jira, Confluence, GitLab)
· Experience documenting solutions, FAQs, troubleshooting guides, and maintaining knowledge management entries (e.g., Confluence, IKM tools)
· Knowledge of data security principles and best practices relevant to end-user support
· Experience with application monitoring and incident management (e.g., Nagios, Prometheus, Splunk, Grafana)
· Strong communication skills, with experience training or onboarding users and producing user-friendly documentation
· Proven ability to work collaboratively in cross-functional and interdisciplinary teams (support, development, product)
· Proficiency in the use of the Microsoft Office tool suite and collaborative software
How to Apply
Please contact us with your resume and a brief introduction before 27 October, 2025.